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TELEPHONY ONLINE: Business assurance key for New Horizons

The Vertek Financial Assurance system enables CLEC New Horizons Communications to outsource that process, and does so in a way that streamlines a once-cumbersome operation says Glen Nelson, New Horizons' Vice President of Marketing and Business Development

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IP Business: New Horizons Finds 5 Percent More Margin

"Five percentage points of gross margin is the whole game," emphasizes New Horizons Communications' VP of Marketing and Business Development Glen Nelson. "It's life or death."

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PHONE +: Not Your Dad’s Revenue Assurance

Though revenue assurance traditionally was perceived as an internal, numbers-crunching function, it will increasingly become a customer-facing function that will either drive loyalty or foment churn for resellers.

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xchange online: New Horizon Takes Out Financial Assurance Policy with Vertek

CLEC New Horizon Communications says Vertek is able to break down their margins by the underlying carrier and individual product, helping them understand their costs and ensure their billing is being done properly.

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ISP Planet: Carrier Class Channel Tracking

We first profiled the billing reconciliation software of Colchester, Vt.-based Vertek Corporation over a year ago (see Billions and Billions of Phone Bills). Now the company has produced a system that will help service providers track payments to partners and commissions to sales staff.

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Telephony: Vertek offers enhanced relationship counseling

DALLAS--There may be no rest for competitively put-upon services providers, but Vertek Corporation would like its customers to rest assured that their partner relationships are in good shape.

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Billing/OSS : Assuring Complex Partnerships - by Tom Nolting

Service providers are creating new partnerships to expand their offerings and develop new revenue streams. These partnerships have great value, but are not without their pitfalls. Service providers must put the controls in place to identify billing and settlement errors, fix order-fulfillment problems, and maintain a strong customer experience as more players enter the value chain and introduce more opportunities for miscommunication and error.

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xchange online: Engineering on Demand Interview

Chris Smith, vice president of sales and marketing, and Maurice Rosales, director of engineering and provisioning, discuss Vertek’s new engineering-on-demand service.

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VON: Vertek’s new MBA program, Now VPA, no sheepskin

BOSTON--To be successful in business often requires an MBA degree, but at Fall 2006 VON, Vertek introduced an MBA program for business partnerships.

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Financial Assurance Solution Introduced for Partnering Telecom Providers

Sometimes, we bloggers bring our perspectives as ordinary customers to our work.A little over a year ago, Sprint and Nextel merged- but they still have separate billing and customer records systems.

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