Tier One Global Carrier Leverages Vertek Project Management to Coordinate Migrations of Large Centrex Deployments to Hosted Voice Solution

IP and TDM Voice Expertise Key in Choosing Vertek

Colchester, VT – June, 2014 – A Tier One global carrier was currently migrating large Centrex implementations to next generation Hosted IP based Voice services. The scope of the project entailed thousands of end points and significant levels of activity. The carrier needed assistance fast from an experienced telecommunications solutions partner capable of coordinating these migrations.

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Telecom Quoting; Availability in Addition to Pricing

By Al Brisard, VP of Sales, Marketing and Business Development, Vertek Corporation

Let’s face it – determining service availability and associated pricing for carrier services is a BIG headache for everyone. CSPs, MSPs and telecom resellers want to sell their on-net services and resell off-net services.  Enterprises, especially large multi-location enterprises, want to discover, assess and consume telecom services. In order to get the best deal from a provider, the inquiring entity must be reasonably confident that services are actually available at the addresses in question, and those services will best meet their requirements including price point.  And of course, in order to win the business or optimize a network this information is needed as soon as possible.

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Tier Three Fiber-Based Carrier Required Independent Evaluation of Service Delivery Processes – Selects Vertek for Unbiased Review and Reporting

Receives Actionable Plan that Scales Operations to Align with Carrier’s Growth Strategy

Colchester, VT – May, 2014 – A tier three fiber-based carrier, focused on rapid growth and increased market share of both existing and new service offerings, needed a third-party evaluation of its present method of operation of several of its service delivery processes. The carrier looked for a partner who could provide complete documentation, gap analysis and recommendations for improvements.

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Vertek Assists Tier Two Cable Company in Optimizing VoIP Service Delivery to Current Customers And Prepares for New Market Launch

Creates New Processes and Systems Modifications to Deliver Deployment Efficiencies and Scale

Colchester, VT – May, 2014 –Following a disappointing launch of voice services using hosted VoIP, a tier two cable company selected Vertek Corporation to troubleshoot its newly developed, but not fully validated, back office processes designed to support the launch.  Particular focus was placed on the delivery process.

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Vertek Attending Comptel Plus Fall 2014 – Dallas

Vertek will be attending Comptel Plus in Dallas to meet with existing and new customers.   Please contact us to set up a time to hear about our Order Handling, Telecom Lifecycle Management, Partnership Assurance, On-Demand Engineering, Business Consulting and other services and how they can help your company.   Comptel takes place October 5th through October 8th, 2014 at the Gaylord Texan Hotel in Dallas, TX.

Click here to visit the Comptel Plus site (external link)

Contact us to schedule a meeting


Focus on the Customer and CEM Metric Success Will Follow

By John Johanson, Business Consultant, Vertek Corporation

Much has been made of relative rankings in Customer Experience Management (CEM). Companies often are more focused on determining how they stack up against their competitors than doing what’s right for the customer. Many CEM professionals and industry experts question whether competitive benchmarking is a waste of corporate resources. But companies continue to make considerable investments in comparative metrics collected from public data, independent survey firms or internal sources.

So, is benchmarking critical or a waste of time? The answer is “it all depends.”

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Tier Two North American Carrier Chooses Vertek Network Migration Services to Help Move Customers From Legacy VoIP Platform to New VoIP Platform

Depth of Experience in Network Reconfiguration and Migration Required for Swift Transition

Colchester, VT – March, 2014 – A tier two North American carrier was in the process of migrating its customers from legacy VoIP platform to its new VoIP platform, and needed to seamlessly transition the customers to the new technology as quickly as possible. The carrier did not have the time or resources to effectively manage and coordinate the project on the customer side of the migration.

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photo by TenPoundHammer

Security Systems News: Interface bundles services for 9,500 Dollar General retail stores

Interface Security Systems (ISS) and Vertek Corp are in the process of completing a managed cloud services project for the entire Dollar General 9,500-store retail chain. Vertek’s On-Demand Engineering team completed the provisioning and management of the delivery of broadband services which ISS uses to provide IP alarm system monitoring, IP video surveillance, and digital voice to Dollar General.

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Vertek Selected by Tier One CLEC to Assist in Optimizing Service Assurance Approach

Focus on Optimizing Delivery and Improving Customer Satisfaction

Colchester, VT – April, 2014 – Vertek Corporation was chosen by a tier one CLEC to create and implement an effective ancillary triage flow for trouble tickets that allows for better matching of skill level with ticket complexity. Prior to Vertek’s involvement, the full spectrum of tickets coming into the CLEC’s NOC, from menial to complex, were allocated to its staff of experienced trouble-shooters. This process often resulted in the inefficient commitment of valuable resources to resolve relatively minor issues.

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Vertek Launches New Telecom Lifecycle Management Services for MSPs, CSPs and Large Enterprise Clients

 Complete Turn-Key or À la Carte Operation to Deliver and Support Carrier Services

 COLCHESTER, VT, May 12, 2012 – Vertek Corporation, an innovative solution provider that combines in-depth operations consulting, business intelligence, BPO and software capabilities to solve key telecommunications business problems for the telecommunications industry, announced today that it has launched a new Vertek Telecom Lifecycle Management (VTLM) set of services specifically for managed service providers (MSPs), communications service providers (CSPs) and large enterprises looking to outsource the function of delivering and coordinating carrier services.  Services include CSP vendor management, network service availability and quoting, order handling, test & turn-up and financial assurance. Vertek clients can package all functions for a turn-key delivery or can take advantage of individual components based on their individual needs.

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