Vertek Corporation Announces Advanced Order Handling Center for Complex New Product Introductions and Existing Product Optimization

New Order Handling Center provides medium to large telecom carriers a proven solution for sorting out the complexities and inefficiencies of data collection, ordering, provisioning, turn-up and invoicing of new or broken products and services

COLCHESTER, VT, December 17, 2015 – Vertek® Corporation, an innovative solution provider offering in-depth business intelligence, consulting, software and business process outsourcing capabilities, today announced its Order Handling Center (OHC), a set of services optimizing complex processes to handle the services delivery from pre-sales to invoicing.

Using a Build, Operate and Transfer model, Vertek is inserted into a client’s service delivery  process, and leverages its project management, complex data collection, order placement, provisioning and process optimization expertise to identify and correct service delivery barriers and inefficiencies currently encumbered by carrier internal processes or system constraints. Client systems and tools are utilized, but are often supplemented by Vertek tools to accelerate the delivery and insight during the optimization.
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Interface Security Systems and Vertek Corporation Mark Fifth Year of Strategic Relationship

Vertek’s Telecom Lifecycle Management (VTLM) Offering Proves Key as Interface Continues to Deliver Market Leading Suite of Cloud-Based Managed Services to Large Enterprise Multi-Site Companies

ST.LOUIS, MO and COLCHESTER, VT, November 4, 2014 – Interface Security Systems, a leading North American provider of IP-managed physical security and secured managed network services, and Vertek Corporation, an innovative solution provider offering in-depth operations consulting, business intelligence, BPO and software capabilities, are celebrating their five-year strategic relationship. Interface is a portfolio company of SunTx Capital Partners.

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Tier One Global Carrier Leverages Vertek Project Management to Coordinate Migrations of Large Centrex Deployments to Hosted Voice Solution

IP and TDM Voice Expertise Key in Choosing Vertek

Colchester, VT – June, 2014 – A Tier One global carrier was currently migrating large Centrex implementations to next generation Hosted IP based Voice services. The scope of the project entailed thousands of end points and significant levels of activity. The carrier needed assistance fast from an experienced telecommunications solutions partner capable of coordinating these migrations.

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Tier Three Fiber-Based Carrier Required Independent Evaluation of Service Delivery Processes – Selects Vertek for Unbiased Review and Reporting

Receives Actionable Plan that Scales Operations to Align with Carrier’s Growth Strategy

Colchester, VT – May, 2014 – A tier three fiber-based carrier, focused on rapid growth and increased market share of both existing and new service offerings, needed a third-party evaluation of its present method of operation of several of its service delivery processes. The carrier looked for a partner who could provide complete documentation, gap analysis and recommendations for improvements.

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Vertek Assists Tier Two Cable Company in Optimizing VoIP Service Delivery to Current Customers And Prepares for New Market Launch

Creates New Processes and Systems Modifications to Deliver Deployment Efficiencies and Scale

Colchester, VT – May, 2014 –Following a disappointing launch of voice services using hosted VoIP, a tier two cable company selected Vertek Corporation to troubleshoot its newly developed, but not fully validated, back office processes designed to support the launch.  Particular focus was placed on the delivery process.

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Tier Two North American Carrier Chooses Vertek Network Migration Services to Help Move Customers From Legacy VoIP Platform to New VoIP Platform

Depth of Experience in Network Reconfiguration and Migration Required for Swift Transition

Colchester, VT – March, 2014 – A tier two North American carrier was in the process of migrating its customers from legacy VoIP platform to its new VoIP platform, and needed to seamlessly transition the customers to the new technology as quickly as possible. The carrier did not have the time or resources to effectively manage and coordinate the project on the customer side of the migration.

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Vertek Selected by Tier One CLEC to Assist in Optimizing Service Assurance Approach

Focus on Optimizing Delivery and Improving Customer Satisfaction

Colchester, VT – April, 2014 – Vertek Corporation was chosen by a tier one CLEC to create and implement an effective ancillary triage flow for trouble tickets that allows for better matching of skill level with ticket complexity. Prior to Vertek’s involvement, the full spectrum of tickets coming into the CLEC’s NOC, from menial to complex, were allocated to its staff of experienced trouble-shooters. This process often resulted in the inefficient commitment of valuable resources to resolve relatively minor issues.

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Vertek Launches New Telecom Lifecycle Management Services for MSPs, CSPs and Large Enterprise Clients

 Complete Turn-Key or À la Carte Operation to Deliver and Support Carrier Services

 COLCHESTER, VT, May 12, 2012 – Vertek Corporation, an innovative solution provider that combines in-depth operations consulting, business intelligence, BPO and software capabilities to solve key telecommunications business problems for the telecommunications industry, announced today that it has launched a new Vertek Telecom Lifecycle Management (VTLM) set of services specifically for managed service providers (MSPs), communications service providers (CSPs) and large enterprises looking to outsource the function of delivering and coordinating carrier services.  Services include CSP vendor management, network service availability and quoting, order handling, test & turn-up and financial assurance. Vertek clients can package all functions for a turn-key delivery or can take advantage of individual components based on their individual needs.

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