Print Friendly and PDF

Vendor Management

With the accelerating pace of change in telecommunications technologies, capabilities and capacity, CSPs, MSPs and Enterprises have a wealth of opportunities to create competitive advantage. Whether reselling carrier services as part of a managed service suite, or purchasing carrier services directly for an enterprise organization, MSPs and enterprises need to have favorable and cost effective contracts with many providers to ensure wide geographic coverage, breadth of service options and a high confidence in reliability.

Vendor-Management

Our skilled professional staff, robust analytic tools, proven decision-making skills and astute negotiation and vendor management abilities enable us to handle strategic vendor relationships on behalf of our clients. Our objective is to closely manage these relationships from vendor sourcing, through contracting to lifecycle.

Services

  • Baseline existing contracts to identify gaps and next steps
  • Sourcing vendors based upon a best-in-class evaluation process including review of their offerings, value prop, financial and operations factors and “fit”
  • Negotiating and contracting on your behalf
  • Process management including identifying and maintaining key processes such as pre-qualification, ordering, status, maintenance, communications and change management
  • Performance management through measuring and monitoring SLAs and commitments
  • Comparative benchmarking on vendors under management
  • Oversee lifecycle, from addressing day-to-day issues and ongoing business relationship to implementing effective escalation paths and managing through change on behalf of client

Common Uses

  • Establish wholesale relationships in order to resell
  • Simplify and streamline vendor contract negotiations
  • Improve existing services and customer experiences
  • Improve client/vendor communications
  • Utilization of an independent, experienced third party to maximize results

Value to You

  • Accelerate growth into new products and solutions while keeping your overhead trajectory in check
  • Manage margins and risk to ensure profitability and cash flow
  • Easy rollout and improved profitability of new offerings
  • Protect business relationships with vendors by leveraging a third party

Differentiators

  • Expertise in telecom contracting processes and systems, plus the intimate knowledge gained by working day-to-day with a large number of vendors
  • Methodical and proven lifecycle techniques
  • A combination of skilled professional staff, robust analytic tools, proven decision-making skills and astute negotiation and vendor management abilities