Tier Three Fiber-Based Carrier Required Independent Evaluation of Service Delivery Processes – Selects Vertek for Unbiased Review and Reporting

Receives Actionable Plan that Scales Operations to Align with Carrier’s Growth Strategy

Colchester, VT – May, 2014 – A tier three fiber-based carrier, focused on rapid growth and increased market share of both existing and new service offerings, needed a third-party evaluation of its present method of operation of several of its service delivery processes. The carrier looked for a partner who could provide complete documentation, gap analysis and recommendations for improvements.

The carrier chose Vertek due to its extensive knowledge of Operations Optimization and Business Process Management, and its reputation for insightful analysis and delivery of actionable plans that scale. Vertek’s team took the current business processes as its baseline, and constructed a computer model representing current level 2 and 3 processes. They identified process shortcomings and root causes, compared existing processes against industry best practices and standards approaches. The team then provided recommended improvements to reduce the carrier’s costs and improve customer satisfaction, service delivery operations and flow-through.

The carrier received an independent view of its internal processes and an unbiased assessment relative to its performance. Vertek provided the carrier with full documentation that it can continue to manage in the future under a recommended Change Management Process. The actionable plan Vertek developed provides a comprehensive roadmap the carrier can use to scale operations aligned with its growth strategy while minimizing risks related to new service launches and providing more value to its customers.

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