Depth of Experience in Network Reconfiguration and Migration Required for Swift Transition
Colchester, VT – March, 2014 – A tier two North American carrier was in the process of migrating its customers from legacy VoIP platform to its new VoIP platform, and needed to seamlessly transition the customers to the new technology as quickly as possible. The carrier did not have the time or resources to effectively manage and coordinate the project on the customer side of the migration.
The carrier came to Vertek due to the innovative solution provider’s reputation for proven, predictable levels of success and customer satisfaction while implementing migrations. Vertek’s Network Migration Services technicians have a depth of experience reconfiguring large, complex carrier networks and migrating major accounts with minimal disruption. Its Project Management Services apply effective project management principles that shorten timelines, lower costs and increase quality.
Combined, these services worked on behalf of the carrier, and included all customer coordination, customer outreach and coordination of carrier and third party resources to complete the migration. Vertek educated the carrier’s customers, trained them on the new feature set – especially with the new voice platform – and made the migrations seamless from a conversion point of view. The migration was completed in record time and within budget. Vertek virtually eliminated any disruption to the carrier, and customer satisfaction was significantly increased.
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