Value Center

Whitepapers

Customer Experience -
How Committed Are You?

Long term success requires a serious focus on the customer and their experience…

Order Management Models: Outsourced, In-House or On-Demand

The competitive telecommunications market continues to evolve, driven by time to market pressures and…

To Migrate or Not to Migrate?
Here’s the Answer.

Migrations are a Key Event for Every Communications Service Provider. When should…or shouldn’t you…

BPO Considerations with a Focus on the Customer Experience

Make sure your BPO partner takes your Customer’s experience even more serious than you. ..

Case Studies

Fiber-Based Service Provider Undertakes Post-Merger Process Assessment and Documentation for Continuous Improvement

The client, a fiber-based service provider, made the decision to expand its geographic reach and product set …

A Leading Midwest Communications Service Provider Realizes Enormous Efficiencies Through Partner Management

The client, a leading Midwest communications service provider, needed to continuously build…

Tier 2 Cable MSO Leverages Vertek Operations Optimization Capabilities to Redefine VoIP Service Delivery, Enhancing Customer Experience and Scalability

The client, a regional multi-system operator (MSO) focused on…

Designing and Hosting Change Control and Order Management Processes for a Leading National and International Long Distance Carrier

The client, a top tier national and international long distance carrier, had hundreds of change control…

Managed Security Services Provider Adds Network Access – Expands Markets, Reduces Time-to-Market and Scales Delivery Capabilities

The client, a leading North American provider of IP-managed physical security and secured managed network services…

Network Provider Undertakes Massive Customer Migration – Achieves 82%  “Catch Rate” and Millions in Lease Savings

The client, a global network provider, had recently merged with a regional network provider and needed to consolidate LD platforms…

Migrating a Midwestern Retail Chain New Network Service Provider

A large Midwestern local exchange carrier won the business of a retail supermarket and pharmacy chain…

Recovering Millions From a Special Switched Access and Billing Data Clean-Up Project

An S&P 500 Communications Service Provider (CSP), that provides digital…

A Leading Cable Company Leverages Vertek Order Handling Center To Support New Product Delivery

One of the largest national cable firms, headquartered in the Midwest, is a leading provider of managed…

Achieving Data Integrity in Preparation for Data Migration Effort

A leading competitive carrier with customers throughout California and Nevada faced some serious migration challenges during its acquisition…

Service Provider Gains Efficiencies and Scale Through Transactional Order Processing

The United States head office of a leading global Communications Service Provider (CSP) that…

CLEC Saves Thousands of Dollars Per Month Leveraging State of the Art Analytical Tools

A leading national CLEC, receives a voluminous amount of invoices in a variety of…

Validation of the Business Case for a Major Software Development Initiative at a Midwestern LEC

The client, a leading Midwest communications service provider with over 30,000 employees…

Maximizing Profit Margins Using Complete End-to-End Solution

A Competitive Local Exchange Carrier (CLEC) is dedicated to providing exceptional account management and customer service…