Creates New Processes and Systems Modifications to Deliver Deployment Efficiencies and Scale
Colchester, VT – May, 2014 –Following a disappointing launch of voice services using hosted VoIP, a tier two cable company selected Vertek Corporation to troubleshoot its newly developed, but not fully validated, back office processes designed to support the launch. Particular focus was placed on the delivery process.
Vertek first created an “Order Handling Center,” which took responsibility for delivering the hosted VoIP application to the small number of new customers the cable company was onboarding for its new service.
Vertek then mobilized its Operations Optimization Consulting group to provide an accurate assessment of the cable company’s current processes, identify issues, create requirements to correct inefficient processes and create new ones as needed. The depth of the Operations Optimization team’s experience working on this type of activity enabled it to understand immediately what had to be done, and where the problems inevitably would be buried. Using current business practices, processes are being adjusted, tested, validated, documented and optimized for success.
Reaching a level of key efficiency and confidence by all organizations as evidenced by an uptick in sales and customer satisfaction, the cable company is now ready to take its Hosted Voice solution to new markets at scale
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