New Order Handling Center provides medium to large telecom carriers a proven solution for sorting out the complexities and inefficiencies of data collection, ordering, provisioning, turn-up and invoicing of new or broken products and services
COLCHESTER, VT, December 17, 2015 – Vertek® Corporation, an innovative solution provider offering in-depth business intelligence, consulting, software and business process outsourcing capabilities, today announced its Order Handling Center (OHC), a set of services optimizing complex processes to handle the services delivery from pre-sales to invoicing.
Using a Build, Operate and Transfer model, Vertek is inserted into a client’s service delivery process, and leverages its project management, complex data collection, order placement, provisioning and process optimization expertise to identify and correct service delivery barriers and inefficiencies currently encumbered by carrier internal processes or system constraints. Client systems and tools are utilized, but are often supplemented by Vertek tools to accelerate the delivery and insight during the optimization.
“Vertek’s OHC team provides a controlled environment outside the normal operations of a carrier’s business,” explains Brad Soutiere, President and COO of Vertek. “This enables objectivity in assessing business issues and delivery impacts, while accelerating the rate of change. In addition, the OHC saves our clients the difficulties of re-focusing their in-house personnel on new products and services, and potentially compromising current profitable services.”
The OHC team of in-house professionals initially works with a client’s product management team and/or operations team to understand what the product and/or network is intended to do, and what the capabilities and limitations are relative to delivery. The OHC then independently handles all or a subset of orders, using the client’s current process, isolating problem areas, and then analyzing, optimizing and suggesting process and system changes. Finally the OHC team re-engineers the process for enhanced performance, and demonstrates the improvements by processing follow-on orders. Continuous learnings and improvements are ongoing until the majority of the issues have been cleared, the ongoing benefits are obvious and the desired results have been attained.
“It’s key that telecom carriers stay ahead of the ever evolving, competitive communications marketplace, and add or remove services quickly,” Soutiere concludes. “Leveraging the OHC enables them to easily introduce complex or new services into existing back-office operations in a timely fashion. Shorter order cycles result in fewer entry errors and a lower cost per order, while faster end-customer turn-ups improve satisfaction ratings and revenue recognition. In short, the OHC gives our clients the ability to operationalize the delivery process for new services rapidly, enabling a shorter “time to market.”
# # #
ABOUT VERTEK CORPORATION Vertek Corporation, founded in 1988, is the only solutions partner that can support Communications Service Providers (CSPs), Managed Service Providers (MSPs) and Enterprises at the pace their business is changing. We do this by combining our focus and industry leading knowledge, flexible packaged solutions and smaller company agility. Vertek quickly moves clients into a competitive advantage within rapidly and ever-evolving technology and market conditions by enabling them to reduce costs, improve customer experiences, grow revenue, improve profitability and ultimately Accelerate to Value®. Headquartered in Colchester, Vermont, Vertek leverages its in-depth operations consulting, business intelligence, BPO and software capabilities to solve client problems in innovative ways. For more information visit www.vertek.com.
© 2015 Vertek Corporation. All rights reserved. Vertek and Accelerate to Value are registered trademarks of Vertek Corporation in the United States. This press release contains expressed or implied forward-looking statements relating to, among other things, Vertek’s expectations concerning the functionality and market acceptance of its products, and management’s plans, objectives and strategies. These statements are neither promises nor guarantees, but are subject to a variety of risks and uncertainties, many of which are beyond Vertek’s control, which could cause actual results to differ materially from those contemplated in these forward-looking statements.
Al Brisard – Vice President, Vertek Corporation (802) 764-4604, firstname.lastname@example.org
Charles MacMullen – Media Relations MacMar Communications (508) 878-8168, email@example.com